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Customer Service: Is Your Polyurethane Supplier Treating You Right?

When it comes to choosing the right material, design engineers tend to focus primarily on the material properties and cost. Does it meet the specifications you need while still staying under budget? However, another very important criteria to consider is the “quality” of the supplier. What is their track record for on-time delivery, responsiveness, and problem-solving? And are they ultimately invested in helping you achieve success with your project? Here are 3 ways our team at General Plastics strives to go above and beyond when it comes to customer service.

#1 First-Class Support

The secret behind our high-performance standards is focusing on client feedback. We pay close attention to post-project surveys rating us on lead times, responsiveness, first-time corrections, and so forth. When it comes to addressing problems, our team rigorously looks for root causes to prevent reoccurrence. Everyone from the newest employee to the president contributes to process enhancements and continuous improvement so that the next project receives the best support we can offer.

 

#2 Willingness to Scale

General Plastics offers complete in-house production services, but there are times when a client has a unique request that we currently do not cover. We are always looking to grow our specialized skills and oftentimes are willing to invest in new equipment and expand our capacity in order to meet customer needs. For example, our materials are highly applicable for the nuclear industry because of their impact absorption and thermal resistivity properties. A nuclear client needed to machine large blocks of our product into complex shapes, and by increasing our manufacturing capacity, we were able to take on that project and deliver final, polished products to them without adding another vendor.

#3 Technical Advisement on Engineering Decisions

With more than 75 years of manufacturing experience, General Plastics has the technical expertise to help you make early design decisions that have an impact on long-term cost and performance. Customers come to us with engineering challenges, and we partner with them to offer practical solutions and the actual services that bring them to fruition. For instance, a telecommunications company approached us with a theoretical idea for 5G technology, and we worked together to develop a real-world product, formulate a brand-new material, and answer their manufacturing questions.

 

Ultimately, engineers want to work with a knowledgeable resource who can help them evaluate technical decisions as they push the boundaries of innovation. Buyers want to deal with a responsive, engaged supplier who understands both their products and other vendors’ components – and knows what it takes to bring them together. From selecting raw materials to delivering final products, General Plastics is here to make your life easier.

For more information on consolidating your composite and polyurethane supply chain, read our article Dealing with Supply Chain Inefficiencies for Composite and Polyurethane Materials.

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